All our pieces are made on demand via pre-order. That means that we only produce the exact quantities that have been ordered, helping us slow down the fast fashion cycle and minimize waste. It also means that delivery times are a bit longer than your average online shopping experience. But, we promise that it will be worth the wait!
We strive to be transparent about our products, packaging and production and continually check in on our suppliers, working very closely with them to ensure that they work according to our values.
Orders & Billing
We accept Visa, Master Card, American Express, Maestro, Paypal, Paypal Credit, Apple Pay, Google Pay.
Please keep in mind: Other debit cards & payment upon delivery are not accepted.
If you have a discount code or a gift card, what are you waiting for? You can enter your discount code in conjunction with your email address at checkout.
Please keep in mind:
– Only one discount code can be used per order.
– Out of date discount codes cannot be redeemed.
- Discount codes cannot be exchanged for cash.
We all make mistakes. Just email us on email@example.com and we will do our best to amend your order. Please put 'EDIT ORDER‘ as your subject line, so we can locate your email request immediately.
Please note: We fulfil our orders as fast as we can. Therefore, we are unable to guarantee changes to orders once they have been placed. However, if your order is already on its way to you, there is always the possibility to return or exchange your order.
If you need to cancel your order please send us an email to firstname.lastname@example.org as early as possible. Please put ‘CANCEL ORDER’ in your subject-line so we can locate your email request immediately.
As we try to ship our orders in a timely manner, we cannot guarantee that your cancellation will be possible. But, there is always the possibility of a return
We carefully check all orders before we ship them out to minimize any mistakes. It would be a rare occurrence if you do receive a wrong style or faulty item.
However, if this did happen, please email us on email@example.com and select “Product defective” as the subject headline. Please include an explanation and a photo of your defective product, and we will resolve the issue right away.
We’re glad to inform you that we offer worldwide shipping.
Normal shipping times for US and EU orders are between 2- 6 business days with DHL and UPS. (We are currently facing slight fulfilment delays due to order volumes and practicing safe distancing measures in our warehouses.)
For all other destinations it can take between 10-21 business days.
It can take up to eight weeks to produce your pre-order item (you can check the estimated dispatch date next to each item on the website). On top you have to calculate the shipping times as specified above.
Please note: Business days are considered Monday - Friday and do not include US bank holidays, nor weekends. We are not responsible for delays in shipping or delivery due to carrier issues or inclement weather.
1 - Shipping confirmation email: As soon as we ship out your order you’ll receive a confirmation email including your tracking link. If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.
2 - Customer Account: You can also find your tracking link by logging into the ‘my account’ section of the website, selecting ‘tracking’. Once you've logged in you can trace and track your order as it is being shipped to you.
3 - Send Us An Email: If you need any help tracking your order please don’t hesitate to contact our team on firstname.lastname@example.org.
Please bear in mind that it can take the tracking a little while to become active.
Yes. There can sometimes be a slight delay in scanned updates of your parcel as it makes its way through the postal system. If there’s been no update in a few days please send us an email on email@example.com and we’ll take a look for you to see if we can get some additional information from the couriers.
Your order may be subject to import taxes and customs fees once your order arrives at its final destination, which are determined by your local customs office. To find out about duties and taxes, please check with your relevant customs authority. Please note that we don‘t cover these extra charges.
We operate out of two warehouses and ship our swimsuits from the warehouse nearest to you to ensure smooth delivery, as well as minimise environmental impacts of sending swimsuits around the world.
For the gals located in the USA, Canada, Mexico and Australia your swimsuits are shipping out from our warehouse in Houston, Texas, USA.
For those of you in Europe, or elsewhere in the world we ship these items from Germany.
Both of our warehouses operate each business days (excluding bank holidays and festivals in each location) and orders are packaged up and shipped out each business day.
Returns & Exchanges
It wasn‘t a perfect match? If you for whatever reason would like to exchange or return your order, we are of course more than happy to assist. But as a company that is making conscious decisions everyday to be accountable and promote sustainable fashion, we ask that you consider your purchase.
Returns and exchanges must be made within 14 days from the date of delivery. All the returned and exchanged garments must be in the original packaging in an unworn condition with the tags attached. We also ask that our returns be sent back in the original postal mailer (it has a double self-adhesive sealing strip for this very purpose) to help decrease environmental waste.
Please contact us to organize a return on: firstname.lastname@example.org, and our customer support team will walk you through the steps.
To initiate a return, please email us on email@example.com stating EXCHANGE or RETURN in the subject headline. (Please keep in mind that we do not cover the costs for returns that are returned for a refund or exchanged for another style or size.)
– You’ll be given access to our returns portal where you can login and select the item(s) that wasn’t the right match. – In the return portal you’ll receive the address of our warehouse where you can send your return package to. – Please pack the returned products back into the original packaging by simply tearing off the used sticky strip and close it with the second sticky strip. – Next, simply stick the shipping and address label onto the outside of the package and send it back to us. – As soon as we receive and review your return, your refund will be issued. Note that It can take up to 1-3 business days to process your return.
Once a refund has been initiated, it can take up to 10 business days for the returned funds to be available on the payment method you used to checkout. This depends on the payment method you used on checkout, and your bank’s processing times.
Find my perfect fit
If you are still not sure, feel free to reach out to us. We know our designs inside-out and we‘ll help you find the right fit for you firstname.lastname@example.org.
If there are still some questions our FAQs haven‘t answered you know the drill! Shoot us a message on email@example.com.